Privacy Policy for Personal Data

We believe in transparency and the confidentiality of your data. We collect only the information necessary to provide the services you request, and we keep it safe.

MOS SRL is headquartered in SACASENI, nr.175, Satu Mare County, registered with the Trade Registry under no. J30 / 763 / 1994 and the unique registration code no. CUI. RO5705959, phone numbers: 0727 711 725, 0770 454 429, Email: info@mos.ro. It is legally represented by MOS ADRIAN.

When does it apply? This Privacy Policy applies to all services provided by MOS S.R.L. It applies to the personal data of those who wish to become, are, or have been MOS SRL clients, including data collected, used, or disclosed while using our company’s website, available at https://moschhome.com (hereinafter referred to as “Site”). When we refer to “MOS,” “we,” or “our company” in this statement, we are referring to MOS SRL.

You can manage your consent for the purposes for which your personal data will be used by sending an email to info@mos.ro, writing to us at SACASENI, nr.175, Satu Mare County, or by accessing the management panel at https://moschhome.com. This policy is effective starting from 18/01/2023. Please check this document periodically for any updates.

What is the purpose? When you use our site, you entrust us with some of your personal data. We understand this and appreciate it. In everything we do, we strive to protect your data and provide you with as much control over it as possible.

This Privacy Policy helps you understand what personal data we collect about you, how we use your personal data, and what options you have regarding its use.

We are committed to maintaining the accuracy, confidentiality, and security of your personal data. To comply with legal changes and/or the practical realities we face, we reserve the right to adjust this policy at any time, with the changes becoming mandatory from the moment they are published on the site.

What are personal data? We want you to understand as clearly as possible what "personal data" means.

Personal data refers to information about an identified or identifiable person. Examples of such data include: name, surname, address, phone number, email, identity card details, personal identification number (CNP), banking information, cookies, IP address of your computer, device IDs, browser information (such as browser type and language), actions you take on our website, etc.

MOS SRL is not responsible for inaccurate, incorrect, or false information/documents provided to us. If MOS SRL suspects the authenticity of the documents or information provided, it is entitled to notify the relevant authorities/public institutions with investigative, oversight, and control responsibilities.

Why do we collect them? Personal data is collected for the effective conduct of business relationships, to provide you with the best services (such as fast delivery, electronic payments, etc.), to continuously improve the functionality of our website, or to bring relevant advertisements and promotions to your attention.

We limit the personal data we collect to what is relevant for the processing of this data. We do not process your personal data in ways that are incompatible with the purposes for which the information was collected or subsequently authorized by you.

CONTRACTUAL DATA (mandatory) – for initiating a contract and conducting a business relationship. We may collect data (name, surname, phone number, email, etc.) in order to respond to your inquiries about our products and services (including via a dedicated sales solution like CRM), to organize and process your orders, and to deliver them. This data is collected through dedicated forms on the website, such as: contact, request an offer, online order, request consultation, my account, etc. This data is generically referred to as “contractual data.” Without this information, we cannot process your order (e.g., we won’t know how to respond to your inquiries), issue invoices (for payment processing), or deliver the products (via courier or other accepted methods). You will not be able to use our services or products without providing this data.

We may disclose your personal data without giving you the option to refuse when using third-party processors (courier companies, online payment processors, etc.) to perform services on our behalf and according to our instructions.

Clients cannot opt-out of receiving emails related to the processing, execution, and delivery of their orders (or other processes related to this purpose).

The legal basis for processing this data is our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

FUNCTIONAL DATA – for a better experience on the website. We may collect direct data (name, surname, phone number, email, etc.) to ensure a better experience while using the website. Data is collected through forms on the site such as: price alerts (to receive notifications when a price drops), stock alerts (to be notified when a product is in stock), abandoned carts (to remind you of unfinished purchases), request reviews, etc.

This data is generically referred to as “functional data.” We may also collect indirect data that helps us create a better-structured website (e.g., reports from Google Analytics). This data helps us understand the visitor flow on the site, browsing volume, and other useful information to improve the website and offer you the best browsing experience.

These functionalities are designed to offer you the best information and purchasing options. If you do not agree with the use of your data for this purpose, you cannot benefit from these features.

The legal basis for collecting this data is consent (Article 6(1)(a) of the General Data Protection Regulation).

MARKETING DATA – for a better-structured website, relevant advertising, and social media updates. We collect personal data, such as direct data (name, surname, phone number, email, etc.) or indirect data (cookies, IP address, location, mobile device IDs, etc.).

Direct data is collected for newsletter subscriptions (to send newsletters, commercial offers, etc.). If you no longer wish to receive such materials, you can unsubscribe using the “unsubscribe” link at the bottom of our marketing emails.

Cookies are data files sent from a website to a browser to record information about users for various purposes. We use cookies and similar technologies. For more information, please consult the page on our website containing the cookie policy.

Data may also be used for showing advertisements tailored to your preferences (e.g., Google Remarketing, Facebook Pixel, etc.). You may be shown ads for products you have been interested in or have viewed.

Our website allows you to connect with social media platforms like Facebook (facebook.com), LinkedIn (linkedin.com), and Twitter (twitter.com). By connecting, your IP address and the page you visit on our website may be collected. A cookie is also set to allow social media applications to function properly. You may be offered an option by social media accounts to post information about your activities to your personal profile page on the social media network, allowing others to access that information from your network.

These data are generically referred to as “marketing data.”

The legal basis for collecting this data is consent (Article 6(1)(a) of the General Data Protection Regulation).

How do we collect them and how do you manage your consent? When interacting with our website, we offer you the option to grant and withdraw your consent at any time for the use of your personal data.

We provide website visitors and clients who provide personal data with the means to choose how we use this data. Consent for processing personal data may be requested when creating an account, placing an order (with or without an account), submitting a form, or for any other purpose requiring consent, through accessing a control panel (either cumulatively or individually for each category of data or purpose), or through other technical means created for this purpose.

You will have the option to explicitly grant consent for the purposes for which your personal data will be used and to manage it later in accordance with the applicable regulations.

What rights do you have? We make every effort to ensure your rights under the current legislation. As a data subject, with regard to your personal data, you have the following rights:

• The right to transparency of information, communications, and the means of exercising rights.

• The right to information.

• The right to access data.

• The right to rectification.

• The right to erasure (“right to be forgotten”).

• The right to restrict processing.

• The right to data portability.

• The right to object to processing.

• The right not to be subject to automated decisions, including profiling.

• The right to withdraw consent for the processing of personal data at any time, without affecting the legality of the processing carried out on the basis of consent before its withdrawal.

• The right to file a complaint with a supervisory authority.

• The right to seek justice.

To exercise these rights, you can send a written request, dated and signed, to the MOS S.R.L. headquarters at SACASENI, nr.175, Satu Mare County, send an email to info@mos.ro, or access the management panel at https://moschhome.com.

Who do we disclose your data to and where do we transfer it? We collaborate with courier companies, authorized electronic payment processors, and companies in the internet domain, such as Google, Facebook, etc., to ensure the best possible experience with our site.

We may share your personal data with contracted service providers for processing and delivering orders (such as payment processors, courier service providers, etc.), for improving the online store experience (e.g., Google Analytics, etc.), or for marketing, advertising, and publicity services (Google, Facebook, Mailchimp, etc.), as well as for other purposes such as accounting, legal services, consulting, affiliates, business partners, etc.

We may transfer your personal data outside the European Economic Area (EEA) if necessary for processing purposes related to our services, in compliance with applicable regulations.

How do we protect your data? We apply appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, or disclosure. Data is stored securely and is accessible only to authorized personnel or contracted partners who need the information for processing.

How long do we keep your data? We keep your personal data only for as long as necessary for the purposes of processing it or as required by law. If data is no longer needed, it will be deleted.

Special categories of personal data We do not collect sensitive personal data (such as racial or ethnic origin, health information, religious beliefs, etc.). In case we do need to process such data, we will request explicit consent from you.

Changes to the privacy policy We reserve the right to modify this privacy policy at any time. Any changes will be published on this site. We recommend reviewing this policy periodically to stay informed of any updates. Modifications will be valid from the time of publication, and continued use of the site will indicate your agreement with the new terms and conditions.

Contact For any questions or concerns about this privacy policy or the processing of your personal data, please contact us using the following methods:

• Phone: 0727 711 725 / 0770 454 429

• Email: info@mos.ro

• Address: SACASENI, nr. 175, Satu Mare County

This policy was drafted in accordance with Regulation (EU) 2016/679 on the protection of natural persons regarding the processing of personal data and the free movement of such data (GDPR).