Returns and Exchanges:
Returns with a receipt:
Returns without a receipt:
For merchandise returned without receipt, in resalable condition, a store credit note will be issued. Store credit note amount will be for lowest sale price in the last 3 months.
Shipping
The responsibility regarding the products during the transport belongs to the courier. Delivery by courier is carried out throughout Romania, from Monday to Friday between 08:00 and 15:00, within a maximum of 2 weeks from placing the online order. If these delivery dates and times cannot be respected, the customer will be immediately informed by all the means made available by the customer, respectively by e-mail or telephone, and another date and/or time of delivery will be agreed upon . If, upon receipt of the package by the customer, the package shows visible damage, then the customer has the right to refuse its receipt by filling in the corresponding fields on the transport sheet. The customer has the opportunity to check the integrity and contents of the package. To the extent that there are some problems from the perspective of the integrity of the products or their presence, the customer has the following options: – To refuse the receipt of the products in full and hand over the package to the Courier. This option exists until the moment of signing the confirmation of receipt. – To fully accept the receipt of the products and to return any desired products (with respect to the exceptions in this document) within a period of no more than 30 calendar days from their receipt. – In case there are products missing or whose integrity has been affected, the customer will be able to make a mention of this (in the minutes drawn up with the courier), the order being accepted in full and the courier will not pick up these products. FD Stil International Art srl will supply the missing products. In the event of the discovery of partially or totally damaged products during a delivery.